Consumer Protection

What is FOMCA / KPDNHEP ?

National Consumer Complaints Centre (NCCC)

NCCC was established initiative with the Education and Research Association For Consumer Malaysia (ERA Consumer Malaysia), Selangor & Federal Territory Consumers Association (SCA), and Domestic Trade & Consumer Affairs Ministry (MDTCA). It aims to be a local complaint center to help customers solve their problems and complaints. NCCC also act as a mediator to help consumers and businesses resolve disputes. Based on the complaints received, they are found that consumers hard to find an appropriate organisation that can solve their problems. To strengthen the affairs of solving problems, NCCC work closely with the relevant authorities such as Tribunal for Consumer Claims Malaysia, MDTCA, Bar Council, and so on.

 

 The Ministry of Domestic Trade and Consumer Affairs (KPDNHEP)

A ministry of the Government of Malaysia that is responsible for domestic trade, co-operatives, consumerism, franchise, companies, intellectual property, competition, controlled goods, price control, pyramid scheme, consumer rights, trader.

Where does ACTnow come into play?

Consumer Protection as a newly introduced category

 

ACTnow is a social enterprise, funded privately with the sole purpose of contributing back to the society and for its overall betterment. Consumer Protection is a new category introduced on top of the existing 52 categories of community issues. This is to allow our users to highlight consumer issues through our free-for-use mobile application, from there we will forward and follow up with FOMCA / KPDNHEP (whichever applicable) regarding the reported issues. ACTnow, too, oblige with the Consumer Protections Act by not requesting any information from the users except for email address, for the sole purpose of ease of communication regarding reports’ made.

What are the related issues under Consumer Protection ?

  • Maid Agencies
  • Healthcare Services
  • Government Sector
  • Education Services
  • Retail Services
  • Telecommunications
  • Travel and Leisure
  • Housing and Real Estate
  • Food and Food Services
  • Wellness and Aesthetics
  • Public Transport
  • Insurance
  • Banking/Financial Sector
  • Non-Conventional Financial Service
  • Media and Satellite Broadcasting
  • Postal and Courier Services
  • ICT Equipment Services (Repair)
  • Entertainment and Recreation
  • Legal Professional Services
  • E-commerce (Online Shopping)
  • General Consumer Products
  • Automobile and Auto-workshops
  • Utilities Services (Electricity, Water and Sanitation)

What are the expected outcomes upon reporting?

  • Refund
  • Exchange of Products
  • Expediate Delivery
  • Explanation
  • Honour Agreement Terms
  • Quantum Of Claim
  • Rectification Works
  • Reduction In Cost/Price
  • Repair Items
  • Terminate Agreement
  • Cancellation
  • Others

Details needed to make a complete report

Details of the potential offender:

      1. Company Name
      2. Company Email
      3. Company Address
      4. Company Telephone Number

Details From The Reporter

      1. Incident Date
      2. Estimated Loss
      3. Expected Outcome
          • Choose one from above
      4. Reply Status From Potential Offender
          • Choose One
              • No Reply / Had Replied / Unsatisfactory Reply
      5. Attachments
          • Pictures / Videos